Terms and Conditions


Customers understand that the distributer is not the manufacturer of the products purchased. The only warranties offered are those from the manufacturer, not from the distributer or its affiliates. Upon the purchase of products, customers are relying on the manufacturer’s specifications only and are expected to not rely on any statements, specifications, photographs or other representations of the products that may be provided aside from the manufacturer. Returns to the manufacturer will always require a proof of purchase from specific retailer. The manufacturer bears only limited liability towards the condition of products after initial shipping.

After retail purchases of products from the manufacturer, it is the sole responsibility of the retailer or distributer to compensate for any customer complaints and returns there forth. It is then the responsibility of the individual retailer to provide a refund if specified during the sale and NOT the responsibility of the manufacturer to provide for issues after the shipping of the products from the manufacturing site.

Written concerns must be submitted seven working days in advance for processing. If you have any questions about the products or dealerships’ agreement, please contact the 714-707-7397, 1866-cos-chem  -Technical support

Notice:  The additional charge for participating will appear as a line item on your billing statement, the charge confirmed by customer service will be billed together with any other services not included. 

Privacy and Shipping Policy

We are committed to protecting your privacy online. Our pledge is to safeguard any information we collect associated with you and your name, and will use this information only as you request.
When you make an online purchase, the information you provide allows us to process and fulfill your order, and to notify you of your order status. We need to know your name; email address and billing address which is stored along with a record of products you purchase.

Notice:  At Nvive Essentials do not sell to the individual user.  Therefore your request order form will be made available to your local retailers.  Your order will be promptly taken care of by Nvive customer care service..
-Prepared by Nvive Essential, March 2011 .

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